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Evidence Guide: ICTWEB404 - Maintain website performance

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTWEB404 - Maintain website performance

What evidence can you provide to prove your understanding of each of the following citeria?

Benchmark website performance

  1. Review client performance expectations, from the specifications and business requirements
  2. Test the administration and maintenance requirements, against the specifications and business requirements
  3. Establish performance benchmarks, from the specifications and business requirements
  4. Ensure that performance benchmarks are tested
  5. Record measured performance benchmarks against the specifications
Review client performance expectations, from the specifications and business requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Test the administration and maintenance requirements, against the specifications and business requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish performance benchmarks, from the specifications and business requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that performance benchmarks are tested

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record measured performance benchmarks against the specifications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Track website performance

  1. Measure actual website performance against performance benchmarks in key areas and record the outcomes
  2. Establish policies and procedures for maintaining the stability of actions and processes related to the website
  3. Identify faults, or suggest improvements, to the website
  4. Implement improvements according to the business requirements and organisational policy, and procedures
  5. Establish automatic fault reporting procedures and processes
  6. Monitor and maintain website security measures
  7. Implement administration and maintenance schedules
  8. Establish preventative maintenance and administration indicators, and ensure that an alert system is enabled
  9. Track user activities and make changes to policies or procedures, depending on the findings
Measure actual website performance against performance benchmarks in key areas and record the outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish policies and procedures for maintaining the stability of actions and processes related to the website

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify faults, or suggest improvements, to the website

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement improvements according to the business requirements and organisational policy, and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish automatic fault reporting procedures and processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and maintain website security measures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement administration and maintenance schedules

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish preventative maintenance and administration indicators, and ensure that an alert system is enabled

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Track user activities and make changes to policies or procedures, depending on the findings

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Tune performance

  1. Compare actual website performance against benchmarks over an appropriate period, and make changes based on inconsistencies
  2. Record performance inconsistencies, and incorporate learning, into revised policy and procedures
  3. Use diagnostic and software tools, to identify and correct, any website faults
  4. Plan and action, preventative maintenance on a regular basis to ensure the continuous and consistent performance of the website
  5. Complete and record the fault, correction and maintenance reports
Compare actual website performance against benchmarks over an appropriate period, and make changes based on inconsistencies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record performance inconsistencies, and incorporate learning, into revised policy and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use diagnostic and software tools, to identify and correct, any website faults

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan and action, preventative maintenance on a regular basis to ensure the continuous and consistent performance of the website

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete and record the fault, correction and maintenance reports

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Initiate and monitor performance improvement

  1. Establish a mechanism for capturing client initiatives, to assist in identifying maintenance, or administration, or performance problems
  2. Review the security tools, and procedures and conduct improvements, where necessary
  3. Document and implement the maintenance schedules
  4. Review the maintenance and administration documentation, according to policy and procedures, in order to identify areas for performance improvement
  5. Update the website on a regular basis, including information, links, multimedia links, and back-end software
  6. Provide a timely and appropriate response to the client
Establish a mechanism for capturing client initiatives, to assist in identifying maintenance, or administration, or performance problems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review the security tools, and procedures and conduct improvements, where necessary

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document and implement the maintenance schedules

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review the maintenance and administration documentation, according to policy and procedures, in order to identify areas for performance improvement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Update the website on a regular basis, including information, links, multimedia links, and back-end software

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide a timely and appropriate response to the client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Benchmark website performance

1.1 Review client performance expectations, from the specifications and business requirements

1.2 Test the administration and maintenance requirements, against the specifications and business requirements

1.3 Establish performance benchmarks, from the specifications and business requirements

1.4 Ensure that performance benchmarks are tested

1.5 Record measured performance benchmarks against the specifications

2. Track website performance

2.1 Measure actual website performance against performance benchmarks in key areas and record the outcomes

2.2 Establish policies and procedures for maintaining the stability of actions and processes related to the website

2.3 Identify faults, or suggest improvements, to the website

2.4 Implement improvements according to the business requirements and organisational policy, and procedures

2.5 Establish automatic fault reporting procedures and processes

2.6 Monitor and maintain website security measures

2.7 Implement administration and maintenance schedules

2.8 Establish preventative maintenance and administration indicators, and ensure that an alert system is enabled

2.9 Track user activities and make changes to policies or procedures, depending on the findings

3. Tune performance

3.1 Compare actual website performance against benchmarks over an appropriate period, and make changes based on inconsistencies

3.2 Record performance inconsistencies, and incorporate learning, into revised policy and procedures

3.3 Use diagnostic and software tools, to identify and correct, any website faults

3.4 Plan and action, preventative maintenance on a regular basis to ensure the continuous and consistent performance of the website

3.5 Complete and record the fault, correction and maintenance reports

4. Initiate and monitor performance improvement

4.1 Establish a mechanism for capturing client initiatives, to assist in identifying maintenance, or administration, or performance problems

4.2 Review the security tools, and procedures and conduct improvements, where necessary

4.3 Document and implement the maintenance schedules

4.4 Review the maintenance and administration documentation, according to policy and procedures, in order to identify areas for performance improvement

4.5 Update the website on a regular basis, including information, links, multimedia links, and back-end software

4.6 Provide a timely and appropriate response to the client

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Benchmark website performance

1.1 Review client performance expectations, from the specifications and business requirements

1.2 Test the administration and maintenance requirements, against the specifications and business requirements

1.3 Establish performance benchmarks, from the specifications and business requirements

1.4 Ensure that performance benchmarks are tested

1.5 Record measured performance benchmarks against the specifications

2. Track website performance

2.1 Measure actual website performance against performance benchmarks in key areas and record the outcomes

2.2 Establish policies and procedures for maintaining the stability of actions and processes related to the website

2.3 Identify faults, or suggest improvements, to the website

2.4 Implement improvements according to the business requirements and organisational policy, and procedures

2.5 Establish automatic fault reporting procedures and processes

2.6 Monitor and maintain website security measures

2.7 Implement administration and maintenance schedules

2.8 Establish preventative maintenance and administration indicators, and ensure that an alert system is enabled

2.9 Track user activities and make changes to policies or procedures, depending on the findings

3. Tune performance

3.1 Compare actual website performance against benchmarks over an appropriate period, and make changes based on inconsistencies

3.2 Record performance inconsistencies, and incorporate learning, into revised policy and procedures

3.3 Use diagnostic and software tools, to identify and correct, any website faults

3.4 Plan and action, preventative maintenance on a regular basis to ensure the continuous and consistent performance of the website

3.5 Complete and record the fault, correction and maintenance reports

4. Initiate and monitor performance improvement

4.1 Establish a mechanism for capturing client initiatives, to assist in identifying maintenance, or administration, or performance problems

4.2 Review the security tools, and procedures and conduct improvements, where necessary

4.3 Document and implement the maintenance schedules

4.4 Review the maintenance and administration documentation, according to policy and procedures, in order to identify areas for performance improvement

4.5 Update the website on a regular basis, including information, links, multimedia links, and back-end software

4.6 Provide a timely and appropriate response to the client

Evidence of the ability to:

review and establish, website performance benchmarks

ensure that the website meets specifications

identify and rectify faults, where the performance is not met

implement scheduled and non-scheduled maintenance

effectively monitor, and tune, website performance.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

describe the process of maintaining a website performance including:

security issues

website server architecture (e.g. Linux, Windows, Unix)

website security protocols

workload (web traffic) metrics

outline the business process design methodologies

identify and describe legislation, regulations, and codes of practice as they relate to web performance, including:

codes of ethics

privacy

copyright

intellectual property.